Refund and Return policy.
We have a 180-day return policy, which means you have 180 days after receiving your item to request a return.
To be eligible for a return. you’ll need the receipt or proof of purchase.
To start a return, download the return/exchange form on our “Contact” page to send us a request to return a product. we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. ANY DEFECTIVE OR DAMAGED VEIN LIGHTS MUST IMMEDIATELY BE TAKEN OUT OF CLINICAL PRACTICE.
Exchanges
All exchanges will be conducted though our distribution center in Tennessee. Please see out "contacts" page and download the exchange/return form and follow the instructions. A prepaid shipping label will be sent to you. Once the product is received it the exchange eligibility will determined after the product is inspected for user damage/error. Once the exchange is accepted a new Firefly will be shipped to the customer.
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All apparel and some other items on our website are manufactured and distributed through a 3rd party so exchanges or returns cannot be guaranteed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. All products must be inspected for user damage prior to a refund. Please see out "contacts" page and download the exchange/return form and follow the instructions.
In Person
In person purchases will have a 180 day return policy. Ensure you retain your original receipt. No exchanges, returns, or refunds will be issued without a receipt.
Bulk Orders
All bulk orders must be made via our “Contact” page. Please see out "contacts" page and download the exchange/return form and follow the instructions.
Warranty
Firefly Vein Light LLC will honor a 1-year warranty for all Firefly Vein Lights products for individual orders and a 2-year warranty for all bulk orders (10 units or >). The product must contain original proof of purchase with date of purchase. The product must be returned to Firefly Vein Light LLC and inspected for damages or tampering. Any evidence of improper handling or any evidence of tampering with the external enclosure will result in a denial of warranty claim. If there is a fault product that has no indication of user error and is proven to be faulty from the manufacturer Firefly Vein Light LLC will refund the cost paid by the consumer or replace the item. In the event that the product is out of stock the patron will get a refund and will have to place a new order at a later date when the product is again available. Please see out "contacts" page and download the exchange/return form and follow the instructions.